Welcome To The DiveMeets Index Of Help Links And Frequent Asked Questions
 
 
 

The 2009 diving season has started. Thanks to you, Dive Meets will be used at more meets than ever before. To meet the increased usage, we are adding new features for your convenience. One of the changes we are making is increasing the use of animation, video and sound.

Below is an index of help topics, links and frequently asked questions for you to use. Please, contact us if you need any additional assistance.
  Important Information: Divers if you change a team or coach. It is up to you to update your account. You also need to update your account to show the organizations you currently dive with: USAD, AAU, FINA, NCAA etc. To update your account, login and select "Update Account"
 
Press Play Arrow To Start Audio   Contact us. Click here to contact a particular DiveMeets staff member.
Section 1: For Divers And Parents.
( Enter meets, update/edit: account information, diver profile, password, team, coach, dive sheets, organizations)
( DiveMeets introduction. Animated with sound)
( Where do I start ? Animated with sound)
( Short step by step text guide to enter a meet on DiveMeets )
( Go here to have a new password sent to your e-mail )
( I logged in, but the meet I want to enter is not displayed. For the answer scroll down to the FAQs below)
( See your diver profile including your DiveMeets ID )
( Short step by step text instructions to change dives for events you have entered on DiveMeets.com
( Short step by step text instructions to directions to pint Dive Sheets with scores from past meets
Section 2: For Coaches
Update account, change password, add remove divers, change dive sheets, add yourself to our judge list
See your coach profile including your DiveMeets ID
Section 3: For Meet directors
( This text page should answer all of your questions, regarding using DiveMeets for your next meet.
( Instructions to set a meet up on DiveMeets.com (Animated With Sound )
( This is where Meet Directors Download the newest version DiveMeets Meet Control software )
( Learn how to down load and operate DiveMeets Software including a test meet .Animated with Sound )
Section 4: For Judges
( Judge please register as a coach, then select the judge. This will add your name to our Judges list. )
( See your diver profile including your DiveMeets ID )
Section 5: Frequently Asked Questions

-I--Question: I logged in, but the meet I want to enter is not displayed. Why?

  • DiveMeets displays meets based on the organizations you said you belong to when you first registered with DiveMeets. Example: If your account information only has you listed as a member of United States Diving, only United States Diving events will be displayed when you log in. If you now belong to other organizations like the NCAA, you need to login to your account and place a check in the box next to NCAA. Follow the steps below to update your account now.

    * Login
    * Scroll to the bottom of the page. Click where it says "Update Account".
    * Place a check next to the Organization sponsoring the meet.
    * Click the continue button at the bottom of the page until is says account updated.
    * Now the meet will appear in your list of meets

    We recommend you regularly update your team, coach, and organizations you dive with. High school age divers should also indicate the year of graduation so NCAA coaches know when you are a senior.

-I--Question: What is DiveMeets refund policy?

  • When you register for an event with DiveMeets, your payment is instantly credited to the Meet Director where the meet is being held. Only the meet director can refund your money or authorize a credit back to your card. The refund policy for each meet is set by the meet director. If you have a situation where you would like a refund, you must contact the meet director. Please understand disputing a charge to bypass contacting the Meet Director may result special prepayment arrangements being required for future meets. The Meet Directors contact information can be found on the conformation e-mail sent to you when your enter a meet.

-I- Question: I accidentally entered the wrong meet. How can I get moved to the correct meet?

  • This happens every now and then. If you entered the wrong meet and need to be moved to another meet, you need to contact us. Support@meetcontrol.com

---Question: I can not find my coach in DiveMeets list of coaches. Why?

  • This means your coach has not registered with DiveMeets. Stop your entry process and contact your coach. Ask him or her to go to DiveMeets and register. As soon as your coach finishes the registration process, you may Login a find his or her name so you can continue entering the meet.

---Question: My team name is not listed with DiveMeets. Why?

  • Teams must be submitted to DiveMeets. If your team name is not listed, it indicates no one has submitted the team to DiveMeets. Solution: Send us the: team name, country, state (Provence) city, actual address, coaches name, coaches e-mail and team phone number. We will verify the submission and then add the team into our data base. This may take up to 48 hours not including weekends or holidays. Send your team information to support@meetcontrol.com